Front and Center: Marlene Rios

One of the first people University of Mississippi Medical Center cancer patients meet is Marlene Rios, who does everything she can to offer a warm, reassuring first impression.

“Cancer brings enough uncertainty. If I can offer even a small sense of comfort the moment they arrive, then I’ve done something meaningful, said Rios, a project manager and supervisor of the check-in process at the Cancer Center and Research Institute in the UMMC Medical Pavilion.

Helping patients have a smooth experience is essential during cancer care, which can include clinic visits with multiple specialists. Updates to the check‑in process include digital kiosks to streamline visits and reduce wait times. Staff members remain available to assist anyone who needs help, but the new system gives patients more control and clarity from the moment they arrive.

“Any time a new system rolls out, there’s an adjustment period,” Rios said, “but our patients are adapting quickly, and we’re here every step of the way to make sure the transition feels smooth and supportive.”

Another way Rios helps CCRI patients feel supported is through the center’s Resource Room, which includes myriad wigs and head coverings, plus socks, port pillows to cushion ports from car seatbelts, blankets, snacks and more aimed at making them more comfortable.

“We have mirrors and trays with brushes and mugs with teas and coffees to make the space more calming and special,” she said.

New CCRI patients receive welcome gift bags that include information about Survivor University, a program offering tips on how to thrive during cancer treatment, a notebook and pen for jotting down questions for specialists and notes during visits.

“We have a backpack for men with a drink koozie, a tape measure and level, a cap and a pill case, and one for women that’s a tote bag with items such as nail files and lip balm,” she said. “Our patients are so appreciative. They never expect this and usually are asking, ‘Is this for me?’”

For Rios, coming to UMMC and Mississippi was coming home. A native of Jefferson Parish, Louisiana, Rios grew up visiting her uncle, Dr. Steve Shoop, who was a physician at the Mississippi State Hospital at Whitfield.

“I grew up visiting my uncle at Whitfield, so Mississippi has always held a special place in my life,” she said. “Being here at UMMC feels like returning to my roots.”

Rios, a 11-year program manager at Sylvester Comprehensive Cancer Center in Miami, where she worked in gynecologic oncology, radiation oncology and global oncology and international programs positions, came to UMMC and CCRI in 2024 after a job change for husband Pedro.

“Dr. Gilberto Lopes (a thoracic oncologist and researcher at Sylvester) said he could help,” she said. “He likes to say he knows people everywhere. I had my doubts that he knew people in Mississippi, but he did.”

One of Lopes’ colleagues was Dr. Rod Rocconi, Ergon Chair for Cancer Research and director of CCRI, which had an opening. Rios applied, and the family was closing on a house in Pearl by June. She was at work at UMMC by August.

“Marlene embodies the compassion and excellence we want every patient to feel,” Rocconi said. “Her work ensures that our commitment to world‑class cancer care begins at check‑in, not just in the clinic.”

Rios has high praise for her coworkers, especially following the cyberattack the Medical Center faced in late February. The Medical Center’s response revealed the mettle of the CCRI team, she said.

“Everyone had the mindset of ‘Let’s figure this out,’ and everyone rolled up their sleeves and worked to provide the same level of care. We have a great team here.”

Rios and her husband are the parents of four boys in their 20s and have been adjusting to life as empty nesters.

“The first year was the hardest,” she said. “I missed the chaos of having children and their friends around.”

The quiet is welcome, though, as she is studying for a master’s degree in health care administration. She’s taking the knowledge and skills gained to better serve colleagues and patients at CCRI.

“They’re my inspiration,” she said. “I’m furthering my education because our patients deserve the best, and because my colleagues give their best every single day.”

Heather Sistrunk, administrative director of clinical affairs at CCRI, said Rios’ influence is felt beyond the check‑in desk.

“Marlene reflects the values we hold close at CCRI—kindness, excellence and a genuine commitment to patient care,” Sistrunk said. “She goes above and beyond to make sure people feel welcomed and cared for, and that spirit is felt throughout our entire team. It’s evident when you meet Marlene that she has a unique ability to connect with every individual she comes in contact with. When you walk away from Marlene, she’s made a genuine connection with you, such that you want to visit with her again when you return.”