Pharmacists work together to distribute medication.

Specialty Pharmacy

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Patient Rights and Responsibilities for Specialty Pharmacy

We strive to protect and help our patients who are receiving our Pharmacy Services. We want you to make sure you understand your role, rights, and responsibilities to provide the best care possible.

Patient Rights

As a Patient, you have the right to:

  • Receive considerate, respectful delivery of care regardless of your age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, or gender identity or expression, or manner of payment.
  • Be free from all forms of abuse or harassment.
  • Be treated with friendliness, courtesy and respect by each individual representing our Pharmacy who provided treatment or services for you and be free from neglect or abuse, be it physical or mental.
  • Have your cultural, social, spiritual, and personal values, beliefs and choices respected, and have access to pastoral and other spiritual services.
  • Understand all information and communication from your healthcare team.
  • Receive communicative devices, interpreters and/or translator services at no cost.
  • Patients have access to the language line which offers over 200 languages and is available 24/7.
    • Adult and Women's Services: (601) 815-4545
    • Children's (Pediatric) Services: (601) 815-0123

You have the right to:

  • Choose your pharmacy service providers.
  • Speak to your Pharmacy team or Healthcare Provider.
  • Know the name and role of your Pharmacy Team and have the ability to speak to a supervisor if needed.

You have the right to:

  • Agree or refuse to be a part of any medical study.
  • Participate in the development and implementation of your plan of care and to receive the necessary information to take part in your care including:
    • Proper use
    • Handling and storage of your medications

You have the right to:

  • Be provided with enough information to give your informed agreement for initiation of services, the continuation of services, the transfer of services to another healthcare provider or the termination of services.
  • Request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans.
  • Receive administrative information regarding changes in, or termination of, our Specialty Pharmacy services.

You have the right to:

  • Receive instructions on how to handle drug recalls.
  • Receive instructions on the safe disposal of drugs that are in agreement with state and federal laws and regulations.

You have the right to:

  • Be fully informed of pharmacy’s policies, procedures, and charges.
  • Receive a detailed account of your bill.
  • Receive financial counseling.

You have the right to:

  • Take part in all ethical decisions regarding your care.
  • The protection of all personal information related to your healthcare, except as required and permitted by law.
  • To express concerns, grievances or recommend modifications to your Pharmacy in regard to services or care, without fear of discrimination or reprisal
    • The Office of Patient Experience provides an opportunity to voice compliments and concerns about your care as a patient at UMMC. Please call (601) 815-4545 or email ope@umc.edu, and a representative will be happy to assist you.

Patient Responsibilities

Your responsibilities as a Specialty Pharmacy patient are:

  • To provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
  • To report unexpected changes in your condition to the responsible practitioner.
  • To communicate and participate in your plan of care. (If you are unwilling to do so, or after the Pharmacy has tried numerous times to call you, you will have to seek care elsewhere)
  • To report whether you clearly comprehend a contemplated plan of care/treatment and what is expected of you.
  • To follow the treatment plan recommended by the pharmacy primarily responsible for your care.
  • To keep appointments and, when you are unable to do so, to report cancelled appointments or treatments.
  • To acknowledge responsibility if you refuse treatment or do not follow the instructions of the responsible physician(s).
  • To ensure that the financial obligations for your health care are fulfilled appropriately and as promptly as possible.
  • To be respectful of the property of other persons and The University Hospitals and Health System.

You have the right and responsibility to express concerns, complaints and/or grievances about your healthcare to:

UMMC Patient Experience Services
(601) 815-4545
ope@umc.edu
Address:
Office of Patient Experience
2500 N. State St Jackson, MS 39216

UMMC Hospital Administration
Customer Care Connection: 601-815-4545
Address:
Office of the Vice Chancellor for Health Affairs
2500 N. State Street Jackson, MS 39216

The MS State Health Department
1-866-458-4948
Address:
Mississippi Department of Health
P. O. Box 1700 Jackson, MS 39215-1700

KePro, The Medicare Quality Improvement Organization for Mississippi
1-844-430-9504, via fax at 1-844-878-7921
Address:
Medicare Quality Improvement Organization Attention: Beneficiary Complaints
Rock Run Center, Suite 100 5700 Lombardo Center Dr. Seven Hills, OH 44131

The Joint Commission
1-800-994-6610
PatientSafetyReport@jointcommission.org
Address:
Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard Oakbrook Terrace, IL 60181