When we start a new prescription for you, we work closely with your doctor and insurance company to fill your prescription. Many of the medicines we handle require special approval from your insurance company. This can take several days. Once we get approval, we will get in touch with you and ask where to have your medicine delivered. At this time, you can also ask our pharmacist any questions you have about your medicines.
We will contact you at least seven days before you run out of medicine to find out if you need more. We will ask you when you would like to receive your medicine, and make sure everything is going well with your treatment. You can also ask our pharmacist any questions you have about your medicine.
If we need to transfer your prescription to another pharmacy, we will give the new pharmacy the information they need to handle your order. We will also give you the name and phone number of the new pharmacy. After that, we will keep track of your order until the new pharmacy takes over.
Any time you want to find out when you will get your medicine, call or visit us at the pharmacy. We will be happy to check on your order.
We will do our best to deliver your medicine somewhere convenient for you. If you would rather pick up your medicine, we can keep it for you at our UMMC Specialty Pharmacy.