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Emergencies and Disasters

Our program has a comprehensive emergency preparedness plan to help ensure continued treatment during an emergency or disaster such as severe storms, hurricanes, tornadoes, earthquakes, fire and flooding. Our main goal is to continue to service your prescription needs. When there is a threat of disaster, we will ensure you have enough medication to avoid gaps in care.

In the event of an emergency or disaster affecting our pharmacy:

• Our staff will call you 3-5 business days before an anticipated local weather emergency (utilizing available weather updates as a point of reference)
• The pharmacy will send your medicine via courier or next day delivery during any suspected weather emergencies

If you think you will be affected by a natural disaster we will work with you to keep you from running out of medicine:

• It is your responsibility to call the program call center 3-5 days beforehand and speak with your UMMC pharmacist to discuss how to get your medicine
• If a disaster or any other emergency makes you have to leave home, take enough medicine with you to last at least one week. Tell us where you are and how to get in touch with you
• If packages can’t be delivered to your area because of a disaster, we can ship medication early or have you pick up your medicines from a pharmacy where you live

If a disaster occurs and our staff cannot reach you or you cannot contact our staff, please either listen to your local news and rescue centers for advice on obtaining medicine or visit your local hospital immediately. Call 911 or go to the nearest emergency room if you are unable to reach the pharmacy and may run out of your medicine.

Lost or Stolen Medication

If your specialty medication becomes lost or is stolen, contact your UMMC pharmacist or technician as soon as possible.