A closeup of numerous empty pill bottles.

Specialty Pharmacy

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In Case of Emergency

Bad Reactions to Your Medicine

If your tongue or mouth begins to swell or if you are having trouble breathing, call 911 immediately. This could be a sign of a life-threatening reaction. For any symptoms or problems that put life in danger, call your provider, local emergency room, or 911. If you think you are having some other less serious side effect, you can call your provider or the program's call center to speak to a pharmacist.

If you have thoughts about killing yourself, call the National Suicide Prevention Lifeline at (800) 273-8255. They will help you any time day or night and not tell anyone else that you called or what you talked about.

If you or someone you love has a drug problem, call the National Substance Abuse and Mental Health Services Administration at (800) 662-4357. They will put you in touch with organizations in your area that can get you the help you need.

Lost or Stolen Medication

If your specialty medication becomes lost or is stolen, contact your UMMC pharmacist or technician as soon as possible. We will assist you in trying to get your insurance to pay for a replacement supply. If insurance will not pay for a replacement supply, we will work with you and your provider to figure out a backup plan.


If you think you will be affected by a natural disaster, like a flood or hurricane, call the program call center and speak with your UMMC pharmacist to discuss how to get your medicine. If a disaster or any other emergency makes you have to leave home, take enough medicine with you to last at least one week. Tell us where you are and how to get in touch with you. If packages can’t be delivered to your area because of a disaster, we can ship medication early or have you pick up your medicines from a pharmacy where you live. We will work with you to keep you from running out of medicine.

Handling Drug Recalls

Drug recalls remove a product from stores. Recalls may happen when a drug company decides it’s needed, when the FDA asks for a recall, or when the FDA orders the recall by law. If a specialty medication you are taking is recalled, your UMMC pharmacist will call you and let you know what to do. If you hear that one of your medicines has been recalled, call us for instructions. We take care of recalls quickly to keep our patients safe. If you have any questions about recalled drugs or other purchases, call our program call center at (601) 815-9250.