Champion Professional Development and Certificate Program

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Course Descriptions by Levels

Level 1- Unconscious Bias in the Workplace: The purpose of this module describes the natural presence of unconscious bias because of the way the human brain receives and interprets information. Learners complete the Implicit Association Test in this module.

Learning Objectives

  • Describe unconscious bias
  • Demonstrate authentic interactions with peers and patients
  • Determine patterns of bias
  • Explain strategies and tools to mitigate the impact of unconscious bias

 

Level 2- Unconscious Bias in Health Care: The purpose of this module is to identify behaviors that communicate bias in a provider-patient relationship that affect the provision of quality health care services.

Learning Objectives

  • Describe how bias can reduce health care quality
  • Recognize behaviors that can potentially communicate bias toward patients
  • Discuss ways patient bias can affect providers
  • Demonstrate skills for handling patients who exhibit disruptive behavior, including bias

 

Level 3- Unconscious Bias in the Clinical and Learning Environment: The purpose of this module is to describe how unconscious bias is manifested in clinical and learning environments, microaggressions, and strategies to mitigate the impact of unconscious bias.

Learning Objectives

  • Define unconscious bias and other related terms
  • Identify how unconscious bias is manifested in clinical and learning environments
  • Authentically interacting with direct reports, colleagues, peers, and patients
  • Apply strategies and tools to mitigate the impact of unconscious bias

 

Level 4- Unconscious Bias in Recruitment, Selection, and Performance Reviews: The purpose of this module is to describe how unconscious bias influences the objectivity of evaluating candidates for job positions and during the performance review process. Learners complete the Clance Impostor Phenomenon (IP) Scale in this module.

Learning Objectives

  • Define relevant terms
  • Distinguish patterns of bias
  • Demonstrate inclusion
  • Fairly evaluate others

 

Level 5- Provider Bias and Dealing with Patient Requests: The purpose of this module is to demonstrate ways to handle bias and discriminatory behavior when dealing with patient requests based on race, gender, faith, cultural backgrounds, and other social constructs. Additionally, this level analyzes the clinical environment in the patient-provider relationship.

Learning Objectives

  • Discuss how a patient’s bias affects providers and staff interactions in relation to communication and treatment options
  • Apply strategies to improve patient-provider interactions
  • Solve for unintended consequences
  • Evaluate techniques and protocols used to support providers and employees

 

Level 6- Collecting Sexual Orientation and Gender Identity Data in the Electronic Health Record (EHR): This module explains stigma and illustrates how to communicate effectively with patients from the lesbian, gay, bisexual, and transgender (LGBTQIA+) community when providing health care services.

Learning Objectives

  • Describe the intersection of stigma, bias, and health among Lesbian, Gay, Bisexual and Transgender (or LGBT) population
  • Use common terminology to describe LGBT persons
  • Use evidence-based resources to help care for LGBT persons
  • Report and collect sexual orientation and gender identity data in the electronic health record
  • Demonstrate effective communication with LGBT patients when providing health care services

 

Level 7- A Deeper Look into Employee Discrimination and Harassment: The purpose of this module is to provide learners with the tools and skills to interpret and evaluate harassment, and many forms of discrimination, in the workplace.

Learning Objectives

  • Explain elements of federal laws and institutional policies 
  • Identify negative and discriminatory behavior
  • Define sexual/gender harassment
  • Identify behaviors that might be considered harassment
  • Respond appropriately to harassment and discrimination in the workplace

 

Level 8- Responsiveness to Linguistic, Identity, and Cultural Needs: The purpose of this module is to explain how to reduce disparities and identify access points to public and community services that are culturally and linguistically appropriate.

Learning Objectives

  • Describe culture
  • Describe identity
  • Recognize the importance of language access in health care
  • Apply strategies to communicate effectively across cultures and languages

 

Level 9- Leadership, Influencing, and Communicating Change: The purpose of this module is to provide current and aspiring leaders with the knowledge to apply new skills to effectively influence and communicate culture change.

Learning Objectives

  • Demonstrate knowledge and understanding of leadership models and motivating others
  • Recognize that leadership is a lifelong learning process
  • Demonstrate an understanding of group dynamics and teamwork
  • Distinguish ways to adjust leadership style
  • Develop skills to communicate change
  • Demonstrate awareness of ethical leadership

 

Level 10- Diversity and Inclusion Management, Metrics, and Accountability: The purpose of this module is to provide qualitative and quantitative metrics for measuring the progress towards DEI goals and accountability to formulate and implement strategies within the organization.

Learning Objectives

  • Explore ways to improve organizational or departmental culture
  • Apply change management strategies to create diverse learning and work environments
  • Identify competencies to inspire others and build relationships to navigate priorities, opportunities, and potential challenges
  • Identify resources and tools to improve efforts toward increasing diversity capacity