The Hospital can be overwhelming and confusing. As a result, one of our biggest volunteer needs is for people with big smiles who love looking for people to help. These volunteers greet hospital visitors and assist them with finding their way around the hospital. Current wayfinding opportunities include: PICU desk, Wiser Information Desk, Batson Basement, Guest Services, and the Pavilion.
The best patient experiences include constant communication and extravagant compassion. These volunteers give both. They visit the patient rooms on a chosen unit, asking about comfort concerns, offering books/magazines, checking for cleanliness, and listening. Any issues are resolved by volunteer if possible or taken to the nurses' station.
Volunteers greet families and patients at the Pediatric PACU (post-op) floor. They monitor the waiting room, answer phones, give directions/wayfinding for waiting families, and assist families needing information from OR/post-op.
The Emergency Department is always in need of energetic and compassionate volunteers. The primary focus for these volunteers is to assist in providing as much comfort as possible for patients and visitors. Volunteers continuously make rounds in the waiting room and all sections of the Emergency Department visiting with patients and providing comfort measures such as an empathetic ear, blankets, pillows, light snacks and drinks (when allowed) and anything else of this nature.
Volunteers greet and provide assistance to staff/parents/guardians/families in the NICU. These volunteers provide a welcoming service and general information about our unit to all entering and assist front desk staff in screening visitors.
Reading at the bedside is a therapeutic way to interact with our pediatric patients. Volunteers choose books from our library and offer to read in the patient rooms on the pediatric units.
Volunteers play with children in the activity room or at bedside providing companionship, play, and arts and crafts opportunities for our patients ages 0 to 18.
Watch a cup of coffee literally make someone's day! The Hospitality Cart visits the PICU waiting area and PACU family room and then door-to-door on each pediatric floor offering coffee to parents in the hospital.
Volunteers visit the waiting area at the front of the adult hospital and the lobby of the Emergency Department. Then they visit each waiting area outside an ICU unit, offering visitors coffee, bottled water, and snacks.
Volunteers see firsthand the patient and family-centered care from our teams in Physical Therapy and Occupational Therapy. Volunteers sanitize and wash toys, equipment, and mats. They also organize treatment areas by restocking toys and linens. Volunteers have occasional opportunities to work with or observe therapists working with patients and their families.
Volunteers visit with patients during their Recreation Time and engage in activities like card games, board games, recreational play, etc.