Patients and Visitors

Patients and Visitors FAQs

Here are answers to commonly asked questions about our facilities. If you don’t find what you’re looking for, please call the general information desk at (601) 984-1000. You can also visit the main information desk in the University Hospital lobby from 6 a.m.–6 p.m., Monday–Friday, and 7 a.m.–9 p.m., Saturday and Sunday.

General FAQs

What are visiting hours?

Is free parking available?

Is paid parking available?

Is smoking allowed?

Is security provided?

Are interpreter services available?

Do you have a gift shop?

What are my dining options?

Where can I find area lodging?

How can I contact a patient?

How can I send a card to a patient?

Are ATMs available?

Can I use my cell phone inside the hospital? Are there phones in the rooms?

Patient FAQs

How do I find out more about University Physicians care providers?

How do I get copies of my medical records?

Can I get a prescription filled or refilled?

When can I have visitors?

Where can I buy or borrow a book?

What if I’m a smoker?

Is there a worship area?

Does the hospital have wireless internet? Can I bring a laptop computer?

Can my visitor eat with me?

What can I expect regarding insurance and billing?

Who do I contact with comments about my stay?

General Questions and Answers

What are visiting hours?

Normal visiting hours at University Hospital are 9 a.m.–9 p.m., seven days a week. Some areas may have limited visiting hours. Please check with the nurse on the patient’s floor for specific visiting hours. Also, check with a floor nurse before bringing flowers or gifts to a patient as there are restrictions on certain units or floors.

Parents are allowed to stay 24 hours a day at Batson Children’s Hospital. Visitors under age 12 must be accompanied by a parent or legal guardian. Visiting hours for the pediatric intensive care unit are noon-9 p.m. Parents and visitors on a visitor list may visit their baby anytime in the neonatal intensive care unit (NICU) and Intermediate Care Nursery, except during shift changes, 6:30-7:30 a.m. and 6:30-7:30 p.m.

Visitation hours for the bone marrow transplant unit are open per patient request. One family member is permitted to stay overnight.

Critical care units have specific visiting hours and restrictions:

  • ICU Visitor Information and Guidelines
  • Visitors must be 14 or older, and only two visitors are allowed at the bedside.
  • One family member is permitted to stay overnight.
  • Visiting Hours:
    • 5 a.m. to 6 a.m.
    • Noon to 1 p.m.
    • 5 p.m. to 6 p.m.
    • 9 p.m. to 10 p.m.

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Is parking available?

Free parking is available at the Mississippi Veterans Memorial Stadium on North State Street across from the main hospital. When that lot is full, parking can be found in lot E next to the Medical Towers building on South Stadium Circle as well as the Old Farmers Market lot.

Free shuttles run to and from the parking lot to UMMC hospitals and clinics from 5:30 a.m.-midnight Monday-Friday. Shuttles to the Jackson Medical Mall operate from 8 a.m.-6 p.m. Monday-Friday. Service is not available on weekends or UMMC holidays. All shuttle buses are handicap accessible with wheel chair lifts. For more about handicapped transportation, call (601) 984-1405.

University Physicians Pavilion patients can park for free in the Pavilion Lot. Parking also is free at clinics located off the UMMC campus, including the Jackson Medical Mall.

Valet parking is available at the main entrances of University Hospital, Wiser Women’s Hospital and Batson Children’s Hospital. Hours are 5 a.m.-5:30 p.m. weekdays.

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Is paid parking available?

Paid parking is available at garages A and B and lots C and D on the UMMC campus.

  • Garage A offers easy access to University Hospital.
  • Garage B is near:
    • Conerly Critical Care Hospital
    • Wiser Hospital for Women & Infants
    • Batson Children's Hospital.
  • Lot C is located next to Batson Children’s Hospital.

Patient and Visitor Parking Rates:

  • General Rate: $1 per hour
  • Maximum Daily Rate: $20 per day
  • Valet Parking: $7 flat rate
    • Hours for valet service: 5 a.m. to 5:30 p.m.

Patient and Visitor Parking Pass Rates*:

  • Three-day Pass: $9
  • Seven-day Pass: $14
  • 30-day Pass: $45

*Discounted parking permits for patients can be purchased from 8 a.m. to 5 p.m., Monday through Friday at the UMMC business office, located on the first floor of the main hospital, and on weekends or nights at the Children’s Emergency Department and Women’s Urgent Care, located on the basement level of Wiser Hospital for Women & Infants.

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Is smoking allowed?

Smoking and the use of tobacco products are not allowed in UMMC facilities or anywhere on the UMMC campus, including inside parking garages.

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Is security provided on the UMMC campus?

UMMC is committed to providing safe and secure facilities for patients and visitors. Police protection is available 24 hours a day, and emergency stations are located at various locations across campus and in the stadium parking lot. Hospital doors are closed from 9 p.m. to 6:00 a.m. A visitor’s pass (obtained from the patient’s nursing staff) and photo ID are required for after-hours admittance.

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Are interpreter services available?

Yes, UMMC internally offers Spanish Interpreters/Translators and a Choctaw Liaison, Monday through Friday, 8 a.m. to 4:30 p.m.

We also provide the language line which offers 24/7 access to:

  • Over 200 languages
  • Sign language interpreters for our hearing impaired patients
  • Certified translation services through our contracted vendor

Special arrangements can be made for use of a TTD, materials in Braille, communication boards, eye glasses, etc.

If possible, please let our staff know you will need an interpreter when you make your appointment, or contact the Office of Patient Experience at one of the following numbers:

  • Adult and Women's Services: (601) 815-4545
  • Children's (Pediatric) Services: (601) 815-0123

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Do you have a gift shop?

Gift shops are located in University Hospital and the Wiser Hospital for Women & Infants. Both shops offer custom gift baskets made to order. Flowers and gifts are delivered to patient rooms at no charge. Orders can be placed by phone, and all major credit cards are accepted.

The University Hospital gift shop, located on the first floor of University Hospital, offers a wide variety of gifts, including flowers, cards, gifts, magazines, and toys, plus drinks and snacks. The shop is open Monday through Friday, 6:30 a.m. to 10:00 p.m., and Saturday and Sunday, 8 a.m. to 8 p.m. Complimentary gift and flower delivery to hospital rooms is available.

  • For more information about gift and flower delivery, call (601) 984-1299.

The Wiser Women’s Hospital shop, located on the ground level of Wiser Women’s Hospital, offers gifts specially selected for new parents and babies, including stuffed animals, toys, layette items, and door hangers that can be personalized with the baby’s name. The shop is open from 7 a.m. to 7 p.m., Monday through Friday.

  • For more information about personalized gifts for newborns and parents, call (601) 815-5906.

In addition to our hospital gift shops, we offer a retail store and student bookstore with gifts, office supplies, UMMC specialty items, and snacks in the Norman C. Nelson Student Union. Hours are 7:45 a.m. to 4:30 p.m., Monday through Friday. Visa, MasterCard, checks, and cash are accepted, and gift certificates are available.

  • For more information about the Student Union Bookstore, call (601) 984-1090.

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What are my dining options?

Several food venues are located throughout the UMMC campus.

University Hospital

  • The main UMMC cafeteria is located on the first floor near the central elevators.
  • Chik-Fil-A is located inside the main UMMC cafeteria.
  • Subway sandwich shop is located down the hall from the main cafeteria. 
    • 7 a.m. to 2 a.m. Monday through Friday
    • 8 a.m. to 11 p.m. Saturdays
    • 9 a.m. to 11 p.m. Sundays
  • A Starbucks kiosk is located on the first floor near the main atrium and serves coffee, sodas, and snacks.

Wiser Hospital for Women and Infants

The Wiser Hospital food court offers breakfast, lunch, and snacks, including made-to-order grilled selections, pizza, and “grab and go” choices.

  • Open 7 a.m. to 2 p.m., Monday through Friday.

University Physicians Pavilion

A kiosk serves gourmet coffees, sodas, and snacks.

Methodist Rehabilitation Center

  • Cups Espresso Cafe serves coffee, sodas, and snacks.
  • The MRC cafeteria is open for lunch Monday through Sunday, 11 a.m. to 2 p.m.

Nelson Student Union

The student union cafeteria offers breakfast, lunch, and snacks, including made-to-order grilled selections, pizza, and “grab and go” choices. Hours are 7 a.m. to 2 p.m., Monday through Friday.

Off-campus Dining

Many chain and local restaurants can be found nearby UMMC.


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Where can I find area lodging?

A variety of hotels, motels, inns, and other lodging options are available in the metro Jackson area. Some hotels in the area offer discounts to UMMC and Batson Children's Hospital patients and their families. Please be sure and ask about any special offers when you make reservations.

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How can I contact a patient?

If you are on campus, our information desks can connect you to a patient’s room or provide room information. They can also provide telephone numbers for special waiting rooms.

General Information Numbers:

  • Adult Hospitals (Jackson): (601) 984-2150
  • Batson Children’s Hospital: (601) 984-2147
  • UMMC Main Line: (601) 984-1000

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How can I send a card to a patient?

UMMC has a post office located on the basement level of the hospital. The post office provides mail delivery to patients Monday through Friday.

Mailing address for patients:
UMMC / Hospital
Patient Name or Unit Name
2500 North State Street
Jackson, MS 39216
Patients and visitors can send outgoing mail, too. The postal service window is open 10 a.m. to 3:30 p.m., Monday through Friday. The post office accepts checks or cash only for purchase of a book of stamps, roll of stamps, pre-stamped envelope, or mailing of packages.
No single first class stamps are sold.

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Are ATMs available?

Several ATMs are located in UMMC facilities. ATM affiliations include Trustmark, Regions, BancorpSouth, and Mississippi Federal Credit Union. Mississippi Federal Credit Union also has a branch (with drive-through window and ATM) on campus. 

Moneygrams and Western Union can be purchased within close proximity to the campus.

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Can I use my cell phone inside the hospital? Are there phones in the rooms?

Cell phones may be used except where specifically prohibited. Patient rooms have phones (local calls are free), and public telephones are available in various locations in the hospitals.

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Patient Questions and Answers

How do I find out more about University Physicians care providers?

More than 800 physicians representing more than 125 specialties make up University Physicians, the state’s largest medical practice.

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How do I get copies of my medical records?

To get copies of your medical records, you must first complete an Authorization for Release of Health Information form. Bring the completed form to the Business Office located in room 146 on the first floor of University Hospital, or mail it to 2500 N. State St., Jackson, MS 39216, Attention: Release of Information.

To obtain copies of your X-rays, call (601) 984-2530 and ask for a copy of the studies you need. To speed the process, fill out an Authorization for Release of Health Information Form and bring it with you when you come to pick up your studies.

There is a 12 cent per page copy charge for obtaining medical records.

  • For more information about obtaining medical records, call (601) 984-4050.
For copies of a birth certificate, call the Mississippi Department of Health Vital Records Office at (601) 206-8200 or email VRInfo@HealthyMS.com.

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Can I get a prescription filled or refilled?

Patients can refill or renew a prescription through MyChart.

We have three pharmacy locations for the convenience of patients seen by University Physicians care providers. Only prescriptions written by a UP provider can be filled at these locations. UMMC pharmacies are open from 8:30 a.m. to 5 p.m., Monday through Friday.

For more information, call:

  • University Physicians Pavilion Pharmacy: (601) 984-6455
  • Jackson Medical Mall Pharmacy: (601) 815-3857
  • Meds & Threads: (601) 815-1686

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When can I have visitors?

Visiting hours are routinely 9 a.m. to 9 p.m., but certain units and floors may have more specific hours. Check with your nurse about visitation guidelines. Patients may designate visitors of their choice; however, we request only two visitors at a time, so patients can get adequate rest. Clergy are welcome at any time a patient requests.

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Where can I find a book or magazine?

Two gift shops and a student bookstore have magazines and paperback books for sale. UMMC also provides magazines for patients and their families in our Volunteer Services office, open 8:30 a.m. to 4:30 p.m., Monday through Friday.

  • For information about Volunteer Services, call (601) 984-2068.

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What if I’m a smoker?

Smoking and the use of tobacco products are not allowed in UMMC facilities or anywhere on the UMMC campus. You may be eligible for tobacco replacement therapy (nicotine patches) during your hospital stay, so check with your doctor or nurse.

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Is there a worship area?

A non-denominational chapel is open from 8 a.m. to 4:30 p.m., Monday through Friday on the first floor of University Hospital. A quiet worship room directly across the hall from the chapel is open 24 hours a day. Chaplains are also available at a patient’s request.

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Does the hospital have wireless internet? Can I bring a laptop computer?

Free public wireless internet is available for patients and visitors with laptops and mobile devices. UMMC is not responsible for lost or stolen personal belongings left unattended.

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Can my visitor eat with me?

Meals are delivered to patients' rooms three times a day, according to dietary needs. To have an additional tray delivered to a patient's room, guests may purchase meal tickets at the main cafeteria. A variety of dining choices are also available off-campus.

What can I expect regarding insurance and billing?

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Who do I contact with comments about my stay?

The Office of Patient Experience provides an opportunity to voice compliments, concerns, or complaints about your care with University of Mississippi Medical Center physicians and facilities.

To provide feedback, contact the Office of Patient Experience:

  • Adult and Women's Services: (601) 815-4545
  • Children's (Pediatric) Services: (601) 815-0123
  • Email: ope@umc.edu

The University of Mississippi Medical Center is accredited by The Joint Commission. If you have concerns about the safety or quality of care, contact The Joint Commission.

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

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