Billing and Insurance Questions and Answers

Below are some of the most common questions asked about billings through the University of Mississippi Medical Center system.

Why did my insurance not pay on my claim?

There are several reasons why insurances don’t pay claims. Here are a few of them:

• Your yearly deductible may not have been met.
• Your doctor/facility was not in your network.
• Your visit was not a covered service.
• They may have sent you a letter requesting more information.
• The insurance company’s rules for pre-certification or authorizing the visit may not have been followed.
• See which insurance plans are accepted by UMMC providers and facilities.

Why was my account sent to collections?

Your account was sent to collections because the patient due amount was either not fully resolved by our internal billing efforts or you did not contact our office to establish a payment plan. Also, we find that we have many incorrect patient addresses in our files, and may have been unable to reach you through our internal billing efforts. Contact the billing office to verify we have the correct address on your next visit.

• If you have questions about your bill, call (601) 496-9303 or toll-free (844) 838-4871.
• Submit a billing question online.

What is a contractual?

A contractual is the discount given to patients whose insurance company has an agreement with the hospital.

What is the Financial Assistance Program?

This is a program offered by the hospital and doctors for medically-needy patients.

To be screened for assistance, contact the health benefit coordinators at our Financial Counseling Department.

• Call (601) 815-9430 or toll free (866) 274-7832.

How can I pay my bill?

Patients may pay their bills over the phone with a credit card or debit card (with Visa or MasterCard logos) by calling (601) 496-9303. We accept all major credit cards. 

• Pay a UMMC bill online.
• Submit a billing question online.

Payments may also be mailed to: 

What's the due date for my bill?

The due date is always listed on the bill. If payment arrangements have been made with our office, your due date is the date you chose at that time.

UMMC retired employees

UMMC retired employees with 10 or more years of service may qualify for a discount. To determine if you qualify, please complete the attached Retired Employee Acknowledgment Form. Once completed, you may mail to UMMC, Attn: Customer Service, 504 Clinton Center Drive, Suite 4300, Clinton MS 39056 or fax to 601 496 9861.