Quality Team

Main Content

Chief Medical Officer Leadership

Lisa A. Didion
Lisa A. Didion, MD
Chief Medical Officer
Jennifer L. Hong
Jennifer L. Hong, MD
Associate CMO - Children's
Mildred  Ridgway
Mildred Ridgway, MD
Associate CMO - Adult
Phyllis R. Bishop
Phyllis R. Bishop, MD
Chief Quality Officer
Zeb K. Henson
Zeb K. Henson, MD
Medical Chief of Staff
Jay G. Shake
Jay G. Shake, MD
Associate Medical Chief of Staff

What does the CMO office do?

  • Oversees an infrastructure for clinical quality improvement for UMMC
    • Defines performance gaps in clinical services to inform leadership and as the basis for quality improvement programs
    • Implements a process for setting quality improvement goals with input and buy-in from all branches of leadership
  • Provides support services for UMMC with content experts who help the clinical staff do the work
    • Oversees essential work for UMMC staff in their areas of expertise
    • Defines the metrics (one source of truth) for quality improvement and for The Hospital Quality Scorecard
    • Collects, manages and disseminates quality data monthly with an emphasis on engagement and transparency
  • Supports data use and communication
    • Completes required reporting of hospital and provider data on quality, safety and outcomes
    • Standardizes content for communication: Clinical Intranet/Leadership Rounds
    • Builds accountability: Quarterly data review with department chairs and nursing leadership