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Clinical Quality
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Chief Medical Officer Leadership
Dr. Lisa Didion
Chief Medical Officer
Dr. Peter Arnold
Associate CMO - Clinical Operations
Dr. Phyllis Bishop
Chief Quality Officer
Dr. Zeb Henson
Chief of Staff
Dr. Jenny Hong
Associate CMO - Children's
Candice Whitfield
Administrator - CMO
What does the CMO office do?
Oversees an infrastructure for clinical quality improvement for UMMC
Defines performance gaps in clinical services to inform leadership and as the basis for quality improvement programs
Implements a process for setting quality improvement goals with input and buy-in from all branches of leadership
Provides support services for UMMC with content experts who help the clinical staff do the work
Oversees essential work for UMMC staff in their areas of expertise
Defines the metrics (one source of truth) for quality improvement and for The Hospital Quality Scorecard
Collects, manages and disseminates quality data monthly with an emphasis on engagement and transparency
Supports data use and communication
Completes required reporting of hospital and provider data on quality, safety and outcomes
Standardizes content for communication: Clinical Intranet/Leadership Rounds
Builds accountability: Quarterly data review with department chairs and nursing leadership