Planning Your Visit

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Patients and Visitors FAQs

Here are answers to commonly asked questions about our facilities. If you don’t find what you’re looking for, please call the general information desk at (601) 984-1000. You can also visit the main information desk in the University Hospital lobby from 6 a.m.–6 p.m., Monday–Friday, and 7 a.m.–9 p.m., Saturday and Sunday.

General FAQs

What are visiting hours?

Is free parking available?

Is paid parking available?

Is smoking allowed?

Is security provided?

Are interpreter services available?

Do you have a gift shop?

What are my dining options?

Where can I find area lodging?

How can I contact a patient?

How can I send a card to a patient?

Are ATMs available?

Can I use my cell phone inside the hospital? Are there phones in the rooms?

Patient FAQs

How do I find out more about University Physicians care providers?

How do I get copies of my medical records?

Can I get a prescription filled or refilled?

Where can I buy or borrow a book?

What if I’m a smoker?

Is there a worship area?

Does the hospital have wireless internet? Can I bring a laptop computer?

Can my visitor eat with me?

What can I expect regarding insurance and billing?

Who do I contact with comments about my stay?

General questions and answers

What are visiting hours?

Until further notice, Temporary Visitor Restrictions are in effect due to the COVID-19 pandemic. See the current policy here.

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Is free parking available?

Free parking is available at the Mississippi Veterans Memorial Stadium on North State Street across from the main hospital. When that lot is full, parking can be found in lot E next to the Medical Towers building on South Stadium Circle as well as the Old Farmers Market lot.

Free shuttles run to and from the parking lot to UMMC hospitals and clinics from 5:30 a.m.-midnight Monday-Friday. Shuttles to the Jackson Medical Mall operate from 8 a.m.-6 p.m. Monday-Friday. Service is not available on weekends or UMMC holidays. All shuttle buses are handicap accessible with wheel chair lifts. For more about handicapped transportation, call (601) 984-1405.

University Physicians Pavilion patients can park for free in the Pavilion Lot. Parking also is free at clinics located off the UMMC campus, including the Jackson Medical Mall.

Valet parking is available at the main entrances of University Physicians Pavilion. Hours are 8 a.m.-6 p.m. weekdays, excluding UMMC holidays.

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Is paid parking available?

Paid parking is available at several garages on the UMMC campus.

  • Garage A offers easy access to University Hospital.
  • Garage B is near:
    • Conerly Critical Care Hospital
    • Wiser Hospital for Women & Infants
    • Blair E. Batson Tower at Children's of Mississippi.
  • Garage C is located next to Kathy and Joe Sanderson Tower at Children’s of Mississippi.

Patient and visitor parking rates:

  • General Rate: $1 per hour
  • Maximum Daily Rate: $20 per day
  • Valet Parking: $7 flat rate
    • Hours for valet service: 5 a.m. to 5:30 p.m.

Patient and visitor parking pass rates*:

  • Three-day Pass: $9
  • Seven-day Pass: $14
  • 30-day Pass: $45

*Discounted parking permits for patients can be purchased from 8 a.m. to 5 p.m., Monday through Friday at the UMMC business office, located on the first floor of the main hospital, and on weekends or nights at the Children’s Emergency Department and Women’s Urgent Care, located on the basement level of Wiser Hospital for Women & Infants.

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Is smoking allowed?

Smoking and the use of tobacco products are not allowed in UMMC facilities or anywhere on the UMMC campus, including inside parking garages.

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Is security provided on the UMMC campus?

UMMC is committed to providing safe and secure facilities for patients and visitors. Police protection is available 24 hours a day, and emergency stations are located at various locations across campus and in the stadium parking lot. Hospital doors are closed from 9 p.m. to 6:00 a.m. A visitor’s pass (obtained from the patient’s nursing staff) and photo ID are required for after-hours admittance.

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Are interpreter services available?

Yes, UMMC internally offers Spanish interpreters/translators and a Choctaw liaison from 8 a.m.-4:30 p.m. Monday-Friday.

We also provide the language line which offers 24/7 access to:

  • Over 200 languages
  • Sign language interpreters for our hearing impaired patients
  • Certified translation services through our contracted vendor

Special arrangements can be made for use of a TTD, materials in Braille, communication boards, eye glasses, etc.

If possible, please let our staff know you will need an interpreter when you make your appointment, or contact the Office of Patient Experience at one of the following numbers:

  • Adult and Women's Services: (601) 815-4545
  • Children's (Pediatric) Services: (601) 815-0123

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Do you have a gift shop?

Yes. Please visit our Gift Shops page for details.

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What are my dining options?

Several food venues are located throughout the UMMC campus. Visit our Dining and Menus page for details.

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Where can I find area lodging?

A variety of hotels, motels, inns, and other lodging options are available in the metro Jackson area. Some hotels in the area offer discounts to UMMC and Children's of Mississippi patients and their families. Please be sure and ask about any special offers when you make reservations.

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How can I contact a patient?

If you are on campus, our information desks can connect you to a patient’s room or provide room information. They can also provide telephone numbers for special waiting rooms.

General information numbers:

  • Adult Hospitals (Jackson): (601) 984-2150
  • Children’s of Mississippi: (601) 984-2147
  • UMMC Main Line: (601) 984-1000

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How can I send a card to a patient?

UMMC has a post office located on the basement level of the hospital. The post office provides mail delivery to patients Monday through Friday.

Mailing address for patients:
UMMC / Hospital
Patient Name or Unit Name
2500 N. State St.
Jackson, MS 39216
Patients and visitors can send outgoing mail, too. The postal service window is open 10 a.m.-3:30 p.m. Monday-Friday. The post office accepts checks or cash only for purchase of a book of stamps, roll of stamps, pre-stamped envelope, or mailing of packages.
No single first class stamps are sold.

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Are ATMs available?

Several ATMs are located in UMMC facilities. ATM affiliations include Trustmark, Regions, BancorpSouth, and Mississippi Federal Credit Union. Mississippi Federal Credit Union also has a branch (with drive-through window and ATM) on campus. 

Moneygrams and Western Union can be purchased within close proximity to the campus.

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Can I use my cell phone inside the hospital? Are there phones in the rooms?

Cell phones may be used except where specifically prohibited. Patient rooms have phones (local calls are free), and public telephones are available in various locations in the hospitals.

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Patient questions and answers

How do I find out more about University Physicians care providers?

More than 800 physicians representing more than 125 specialties make up University Physicians, the state’s largest medical practice.

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How do I get copies of my medical records?

To get copies of your medical records, you must first complete an Authorization for Release of Health Information form and provide a copy of a government approved photo ID. 

Bring the completed form and photo ID to the Business Office located in room 146 on the first floor of University Hospital, mail them to 2500 N. State St., Jackson, MS 39216, Attention: Release of Information fax them to (601) 984-4044, or email them to HIM-ReleaseofInformation@umc.edu.

To obtain copies of your X-rays, call (601) 984-2530 and ask for a copy of the studies you need. To speed the process, fill out anAuthorization for Release of Health Information form and bring it with you when you come to pick up your studies.

There is a $6.50 flat fee and 12 cent per page copy charge for obtaining medical records.

  • For more information about obtaining medical records, call (601) 984-4050.
For copies of a birth certificate, call the Mississippi Department of Health Vital Records Office at (601) 206-8200 or email VRInfo@HealthyMS.com.

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Can I get a prescription filled or refilled?

Patients can refill or renew a prescription through MyChart.

We have three pharmacy locations for the convenience of patients seen by University Physicians care providers. Only prescriptions written by a UP provider can be filled at these locations. UMMC pharmacies are open from 8:30 a.m. to 5 p.m., Monday through Friday.

For more information, call:

  • University Physicians Pavilion Pharmacy: (601) 984-6455
  • Jackson Medical Mall Pharmacy: (601) 815-3857
  • Meds & Threads: (601) 815-1686

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Where can I find a book or magazine?

Our gift shops and a student bookstore have magazines and paperback books for sale. UMMC also provides magazines for patients and their families in our Volunteer Services office, open 8:30 a.m. to 4:30 p.m., Monday through Friday.

  • For information about Volunteer Services, call (601) 984-2068.

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What if I’m a smoker?

Smoking and the use of tobacco products are not allowed in UMMC facilities or anywhere on the UMMC campus. You may be eligible for tobacco replacement therapy (nicotine patches) during your hospital stay, so check with your doctor or nurse.

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Is there a worship area?

Yes, there are interfaith chapels. Chaplains are also available at a patient's request. Please visit our Spiritual Services page for details.

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Does the hospital have wireless internet? Can I bring a laptop computer?

Free public wireless internet is available for patients and visitors with laptops and mobile devices. UMMC is not responsible for lost or stolen personal belongings left unattended.

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Can my visitor eat with me?

Meals are delivered to patients' rooms three times a day, according to dietary needs. To have an additional tray delivered to a patient's room, guests may purchase meal tickets at the main cafeteria. A variety of dining choices are also available off-campus.

What can I expect regarding insurance and billing?

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Who do I contact with comments about my stay?

The Office of Patient Experience provides an opportunity to voice compliments, concerns, or complaints about your care with University of Mississippi Medical Center physicians and facilities.

To provide feedback, contact the Office of Patient Experience:

  • Adult and Women's Services: (601) 815-4545
  • Children's (Pediatric) Services: (601) 815-0123
  • Email: ope@umc.edu

The University of Mississippi Medical Center is accredited by The Joint Commission. If you have concerns about the safety or quality of care, contact The Joint Commission.

Online, using the “Report a Patient Safety Event” link in the “Action Center,”
via fax at (630) 792-5636, or in writing at:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

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