Newborn Medicine (Neonatology)

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Newborn/NICU Visitation Guidelines

Children's of Mississippi provides a family-friendly environment at its newborn facilities. The medical staff at Wiser Hospital for Women & Infants encourages your visitation and participation.

We are committed to accommodating the special needs of your baby and your family. The following guidelines have been developed to provide the best care for your baby while ensuring a safe, efficient and orderly visit.

A complete packet of visitation information will be given to the mother upon her admittance to the hospital.


  • Visitation for the Wiser Hospital newborn facilities (newborn nursery, transition nursery and neonatal intensive care nursery) is limited to parents, legal guardians and grandparents on an approved visitation list. They may visit their baby anytime, 24 hours a day, seven days a week, except during shift changes at 6:30-7:30 a.m. and 6:30-7:30 p.m. Exceptions may be made during rounds, special procedures or as emergency situations arise.
  • Mother will be identified by the hospital ID band that matches her baby’s band. This ID band should be worn by the mother until her baby is discharged. Mother will need appropriate identification if she does not have her ID band.  
  • Mother (or father, if married) will complete a visitors list. It may include the father, grandparents and two other people, all age 16 or older, who have permission to visit independently with verified identification. Father and grandparents will also have to show appropriate identification before visiting the infant. An ID band must be worn by the father if he does not have any identification.
  • All other visitors may view the infant through the viewing window if the infant is in the newborn nursery.
  • Bedside visits should be limited to two (2) visitors at a time. All visitors must be free of fever, coughing, sore throat and any other flu-like symptoms.

Quiet hour

"Quiet time" is observed at 3:30-4:30 a.m. and 3:30-4:30 p.m. each day to give our patients time for uninterrupted rest. Calls and visits should be limited so babies can receive skin-on-skin time or special holding/bonding time.

Information about NICU babies

Staff is available to provide parents or their designee with updates about their babies. An ID number is required before the caller can be connected to the baby's nurse or provider.

  • NICU - (601) 815-7100
  • Intermediate Care Nursery - (601) 815-7367
  • Long distance/toll free - 1-800-826-9799
  • Waiting room - (601) 815-7143


Cell phone conversations are prohibited in the Newborn Center, and phones should be kept on silent or vibe mode. Please wash your hands before touching your baby after handling your phone. We ask that you not handle your cell phone while holding your baby.

Infection control

Visitors must wash their hands up to above the elbows for 3 minutes with the soap provided upon entering a nursery. Alcohol foam is provided at each baby's bedside. Use the foam whenever you touch anything other than your baby or their station, such as your face, mouth, chair, etc.

Wear a gown over your clothing while you hold your baby.


Parents who want to take pictures of their baby must check with the nurse on duty. A photograph consent form must be signed prior to taking pictures.


The NICU is located on the first floor of the Wiser Hospital and the Intermediate Care Nursery/Newborn Nursery is located on the third floor of the Wiser Hospital. Visitors may park in Garage B, where they will receive a parking ticket. There is a walkway connecting the top floor of the garage to the first floor of the Wiser Hospital, where the NICU is located. 

Parking tickets will be validated by the front desk staff for parents and legal guardians only.

Three-day, weekly and monthly discounted parking pass can be purchased from 5:30 a.m.-5:30 p.m. Monday-Friday at the Business Office (first floor of University Hospital) and Batson Children's Hospital. They can be purchased 24 hours/7 days a week at Wiser Registration Office (room W029-A). Passes also can be purchased in the Pediatric Emergency Department after hours. 

Free parking for the hospitals is available at Veterans Memorial Stadium across the street from the main entrance to University Hospital (North State Street). A free shuttle bus runs from the stadium lot to campus.

Valet parking is available for all patients and visitors for a fee.

Social workers

The nursery social work office is on the same floor as the NICU. They are especially helpful in dealing with the stress of having a sick baby.