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Family Advisory Support Team

Help improve the patient experience

The Family Advisory Support Team (FAST) includes parents and other caretakers of children who are recent patients at Children’s of Mississippi. This includes Batson Children’s Hospital in Jackson and our pediatric clinics throughout the state.

Through their feedback, FAST members provide insight to the needs of pediatric patients and their families. They shape decisions that impact quality care, safety, and the total patient experience. FAST members collaborate with health care providers, staff, and hospital administrators.

How FAST works

FAST members meet to address a range of patient care concerns. They see the “big picture” beyond their personal experiences. At the same time, they share their personal stories in meaningful ways. They are able to speak honestly and comfortably in a group setting, while also listening to and respecting the perspectives of others.

Joining FAST

To join FAST, a member must:

  • Complete the FAST application form
  • Be a family member or caretaker for a child who has been a Children’s of Mississippi patient within the past year
  • Be recommended by a Children’s of Mississippi health care provider
  • Complete the interview process

Once accepted, all members will be asked to:

  • Complete mandatory Volunteer Services training and health requirements*
  • Attend monthly meetings (6–8 pm)
  • Complete a year of mentorship, after which they can commit to a two–year term
  • Contribute time outside meetings for occasional projects, focus groups, and committee work

*Includes annual flu shot (health permitting) and TB skin test. UMMC will provide these services free of charge for FAST members.

Find out more

For more details about FAST, please send email to ChildrensFAST@umc.edu.