The physicians, nurses, and critical care staff at UMMC have one goal: to help your family member recover as quickly as possible. Our staff is specially trained to care for critically ill patients, and we strive to provide the highest level of patient care to every patient every day.
All critical care patients are monitored around the clock. Treatment decisions are made by a highly skilled team headed by the staff doctor. Care team members may include critical care physicians, fellows and medical residents, nurses, social workers, physical therapists, respiratory therapists, pharmacists, and dietitians.
To help minimize your anxiety, nurses will communicate regularly with you about your family member's condition. Your physician meetings will be arranged according to each critical care unit's practice.
As an eICU hospital, our expert clinical staff employs an advanced monitoring and support system at a remote operations center. This program, which is operated by UMMC Telehealth, provides a second level of attention to our critical care patients and enhances the quality and efficiency of the critical care we provide.
The next of kin family member, or a support person identified by the patient, will receive a blue armband. This band allows bedside visitation and support of the patient 24/7, apart from the designated visiting hours.
While rest is important for critically ill patients, family member visitation improves patient outcomes. For that reason, critical care visiting hours are set, but not limited to, the following hours:
Visitors to all critical care units must be over 14 years old. All visits are limited to two persons at the bedside. Visitors may come and go except in the incidence of procedures or other necessary patient interventions.Pastoral visits are allowed at any time and are only limited if special patient procedures are taking place. Family members who are ministers are asked to abide by the family visitation policy.Visitation hours for the bone marrow transplant unit are open per patient request, with only one family member allowed to stay overnight.According to The Joint Commission, visitation rights include the right to receive visitors designated by the patient. These visitors may include, but are not limited to: a spouse, domestic partner, another family member, or a friend. The patient also has the right to withdraw or deny visitation at any time.
For your convenience, each critical care unit has an adjacent waiting room. Children under age 14 are not allowed in the critical care waiting areas, but they are allowed in the hospital lobby when accompanied by a responsible adult.
Please do not move waiting room furniture. Seating arrangements are on a first-come basis.
Other than a purse or backpack, please do not have personal belongings in the waiting area. The hospital is not responsible for lost or stolen personal belongings left unattended. No bedding, appliances, or items for food storage are allowed in the waiting areas.
To stay in the waiting room overnight, visitors must have a 24-hour visitor's pass. These passes are given out by the nursing staff after the last visitation of the day and contain the date, patient's name, and unit and room number. Due to limited space, only one pass per family is available.
Due to limited space, UMMC is unable to offer overnight accommodations for family members of critically ill patients. If you live in the Jackson area, we encourage you to go home at night to get proper rest. If you live out of town, we recommend a hotel or the home of a friend or relative in the area. Off-campus lodging information is available at the waiting room desk.
For security reasons, all hospital entrances are locked at 9 p.m., except for the main hospital basement entrance. If returning to the hospital after 9 p.m., be prepared to show a visitor's pass and photo ID to re-enter the hospital. The UMMC police force takes an active role in making sure the campus is safe with thorough patrols, 24 hours a day, both inside and outside hospital buildings, waiting rooms, lobbies, and parking areas.
The hospital provides a library for patients and their families. It may be accessed through Volunteer Services located on the first floor of the main hospital in room N 111-09. Magazines and books are available for check-out from 8:30 a.m. to 4:30 p.m., Monday through Friday.
Part of the patient care we provide comes from social workers. Feel free to ask for assistance from the social worker assigned to your family member.
The chapel is located in the front lobby of the University Hospital entrance. It is open 8 a.m. to 5 p.m., Monday through Friday. The quiet worship chapel, across from the main chapel, is always open. A worship service takes place Sundays at 11 a.m. in the chapel. A non-denominational chaplain is available to you and can help connect you with a minister of your faith.
Volunteers assist in the waiting area on each floor. They can answer questions, help communicate with the critical care units, and assist with scheduled visitation.
Phones are located in each waiting area for your convenience. Designate one family member as the contact person for notification of a change in a patient's condition, and provide the nursing staff with the name and contact information of that person when no family member is in the waiting area.
Give family members and friends the waiting room phone number, so they may contact you to obtain information on a patient's condition. No information is given to individuals who call the unit directly.
Cell phones may be used by family members in the waiting area. Place cell phones on vibrate status or low ring tone while in waiting area. Please keep conversations in the waiting area brief and quiet.
Parking passes may be purchased from 8 a.m. to 5 p.m., Monday through Friday, in the business office, located on the first floor of University Hospital. After hours, parking passes are available in Wiser Hospital at the admissions desk. Free parking is always available in the stadium lot across from the UMMC campus, with shuttle buses available to take you to campus.