State accrediting agency:
If your complaint is not resolved at the institutional level, then you may refer your complaint to the Mississippi Commission on College Accreditation using the MCCA Student Complaint Form within two years of the incident. If the complaint is outside of MCCA’s jurisdiction, it may be directed to another agency that is authorized to address the concerns, if appropriate. Note: This process is not applicable for matters related to student grades or discipline/conduct matters.
MS students taking online courses may also contact the Attorney General:
Mississippi Consumer Protection DivisionOffice of the Attorney General State of Mississippi PO Box 22947 Jackson, Mississippi 39225-2947Mississippi Consumer Protection Complaint Form
If your complaint is not resolved at the institutional level by filing a complaint pursuant to the student grievance policy, then out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California, may submit complaints to the MS-SARA portal agent:
NC-SARA Student Complaint
The University of Mississippi Medical Center is committed to providing high quality educational opportunities. If a conflict arises, UMMC wishes to resolve student grievances, complaints and concerns in an expeditious, fair and collegial manner. Click here to access the UMMC student complaint page.If a student has concerns related to academic or administrative actions at the University of Mississippi Medical Center and has exhausted all administrative remedies without the complaint being resolved internally, the student may file a formal complaint with the Mississippi Commission on College Accreditation using the MCCA Student Complaint Process, located at this link, within two years of the incident.Online students who are residents of states outside of Mississippi may direct consumer inquiries to their state's consumer protection agencies. In addition, online students who are residents of states outside of Mississippi may direct consumer inquiries to their state's portal agencies.This process does not apply to complaints related to student grades or discipline/conduct matters.
Active duty receiving tuition assistance or spousal assistance
File a complaint with the Department of Postsecondary Education Complaint System (https://afvec.langley.af.mil
Veteran using Montgomery or Post 9/11 GI Bill
File a complaint with the Department of Veterans Affairs (https://www.benefits.va.gov/GIBILL/Feedback.asp) relative to an institution failing to follow the Principles of Excellence (https://www.benefits.va.gov/gibill/principles_of_excellence.asp) relative to recruiting or marketing practices, accreditation, financial issues, student loans, post-graduation job opportunities, or change in degree plan/requirements.
Student with a private student loan
File a complaint with the Consumer Financial Protection Bureau (https://www.consumerfinance.gov/practitionerresources/students/) .
Current student receiving federal financial aid
File a complaint with the Department of Education Ombudsman (https://feedback.studentaid.ed.gov/s/?language=en_US)
Mississippi State Approving Agency (SAA) is the approving authority of education and training programs for Mississippi. Our office investigates complaints of GI Bill beneficiaries. While most complaints should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should contact our office via email at firstname.lastname@example.org.