UMMC Policy and Procedure Manual E-SPH-GEN-GEN-PO-00064
Subject: SOPH Student Complaints
Revised Date: 6/4/2021 Effective Date: 12/6/2016
Prepared By:
Jeanna D. Wilkes
Approved By:
Natalie W. Gaughf

Reviewed By:
Sydney R. Murphy

John D. Bower School of Population Health

DOCUMENT TYPE: Policy

REVIEW PERIOD: 3 Years

TITLE: Student Complaints

PURPOSE: To establish policy for the effective management of John D. Bower School of Population Health student complaints.

POLICY: Students have the right to complain without fear of retribution or retaliation. Students have the right to expect a timely response.  

Per the University of Mississippi Medical Center (UMMC) Student Complaints policy, concerns or complaints will be resolved according to published school and institutional policies, entering at the appropriate level and proceeding in the order stated.

The student should first discuss the issue at hand with his/her program director. If the issue is not satisfactorily resolved, the student should submit the complaint in writing to the Bower School of Population Health Associate Dean of Student Affairs. The complaint should contain, at a minimum, the date and time of the alleged conflict or action and a summary of the complaint.

The Bower School of Population Health Associate Dean of Student Affairs will address the complaint and will submit by UMMC email to the student any resolution of the complaint within ten (10) working days of the complaint being submitted. In order to achieve a resolution, the Bower School of Population Health Associate Dean of Student Affairs may attempt to arrange a meeting with the student, encourage discussion between the student and a faculty member or administrator, or take other appropriate action.

If the student is not satisfied with the resolution of the complaint, the student may choose to appeal the decision to the Dean of the Bower School of Population Health. If the student chooses to appeal to the Dean, the student must notify the Bower School of Population Health Associate Dean of Student Affairs within ten (10) working days of the notice of the resolution.

The Dean of the Bower School of Population Health will address the complaint and will submit by UMMC email to the student any resolution of the complaint within ten (10) working days of the appeal being submitted. The decision of the Dean will be final.

Procedural appeals may be filed to the Associate Vice Chancellor for Academic Affairs. In the case of a procedural violation, the case will be returned to the point of the procedural issue and readdressed. A procedural appeal ensures that the Bower School of Population Health has followed all appropriate Bower School of Population Health policies. No new evidence or additional information will be accepted.

A record of all complaints and resolutions will be maintained by the Bower School of Population Health Associate Dean of Student Affairs.

Students may also submit formal written complaints using the UMMC Student Complaint Form, which is maintained by the Office of Academic Support within the Office of the Associate Vice Chancellor for Academic Affairs.

The Title IX Sexual Harassment and Non-Discrimination Policy is located in the UMMC Document Center and addresses all reported sexual misconduct and harassment.

SCOPE: SOPH Students

REFERENCE: University of Mississippi Medical Center [Intranet].  UMMC Student Complaint. [Effective 23 April 2014].