UMMC Policy and Procedure Manual E-AA-SA-GEN-PO-00003
Subject: UMMC Student Complaint
Old Title: STUDENT COMPLAINTS
Revised Date: 4/14/2021 Effective Date: 4/23/2014
Prepared By:
Dorothy R. Singleton
Approved By:
Ralph H. Didlake

UMMC Student Complaint Policy

PURPOSE: To establish policy for managing student complaints

POLICY:

Students have the right to complain without fear of retribution or retaliation from the University of Mississippi Medical Center (UMMC) or its employees. Student complaints may be academic or non-academic. Students have a right to expect a timely response.

Concerns or complaints will be resolved according to published school and institutional policies, entering at the appropriate level and proceeding in the order stated. All decisions by the school’s dean or executive faculty concerning academic matters are final. Procedural appeals may be submitted to the Associate Vice Chancellor for Academic Affairs in accordance with the Student Procedural Appeal for Academic Decisions policy, which is located in the UMMC Document Center.

The Title IX Sexual Harassment and Non-Discrimination Policy is located in the UMMC Document Center and addresses all reported sexual misconduct and harassment.

Additional UMMC policies relevant to concerns or complaints may be utilized in the complaint process.

Students are encouraged to directly contact the specific school or individual office on campus to address their concerns or complaints. Students may also submit formal written complaints using the UMMC Student Complaint Form, which is maintained by the Office of Academic Support within the Office of the Associate Vice Chancellor for Academic Affairs.

UMMC Student Complaint Form

A student who chooses to submit a formal complaint to the Office of Academic Support within the Office of the Associate Vice Chancellor for Academic Affairs must submit the complaint in writing using the UMMC Student Complaint Form. The complaint should be submitted in a timely manner and must identify the problem in sufficient detail to permit a thorough response or referral to the appropriate office or administrator. A student who submits a formal written complaint using the UMMC Student Complaint Form will receive a timely response.

Periodic Review

The Office of Academic Support within the Office of the Associate Vice Chancellor for Academic Affairs maintains the process, tracks complaints, and documents responses to formal written student complaints submitted via the UMMC Student Complaint Form. The Office of Academic Support routinely reports summaries of student complaints to the Academic Integrity Council, which is chaired by the Associate Vice Chancellor for Academic Affairs, who reviews the summaries to identify trends and facilitate institutional change and improvement.

External Report of Complaints

If a student has concerns related to academic or administrative actions at UMMC and has exhausted all administrative remedies without the complaint being resolved internally, the student may file a formal complaint within two years of the incident with the Mississippi Commission on College Accreditation (MCCA) using the MCCA Student Complaint Process. This process does not apply to complaints related to student grades or discipline/conduct matters. Current students in distance education programs operating under the auspices of the State Authorization Reciprocity Agreement (SARA) may also choose to submit concerns utilizing the MCCA Student Complaint Process. Online students who are residents of states outside of Mississippi may also direct consumer inquiries to their respective consumer protection agencies.

If a concern cannot be resolved internally, a student may choose to submit Third-Party Comments to the Southern Association of College and Schools Commission on Colleges (SACSCOC), UMMC's regional accrediting agency, by completing and submitting the Third-Party Comment Form.

SCOPE: All UMMC schools

PROCEDURES: Individuals with questions about submitting student complaints at UMMC should contact the Office of Academic Support within the Office of the Associate Vice Chancellor for Academic Affairs and/or review the website for more information. https://umc.edu/student_complaints

REFERENCES:

MCCA

http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf

Southern Association of Colleges and Schools Commission on Colleges

https://www.umc.edu/Office%20of%20Academic%20Affairs/About-Academic-Affairs/Academic%20Effectiveness/Accreditation/SACSCOC/SACSCOC%20Accreditation.html

Title IX

https://www.umc.edu/Office%20of%20Academic%20Affairs/For-Students/Student%20Affairs/Title-IX/Home.html

Procedural Appeal policy

https://documents.umc.edu/policy/E-AA-SA-ARG-PO-00001/