General Information

Main Content

Frequently Asked Questions

Library Access

  • Do I need to be a UMMC Affiliate to use the Library?
    • The Rowland Medical Library services the Schools of Medicine, Nursing, Graduate Studies, Dentistry, Health Related Professions, Pharmacy, and Population Health as well as the greater Medical Center.
    • Rowland Medical Library serves all faculty, staff, and students in the educational, healthcare, and research missions of the University of Mississippi Medical Center
  • Do I need a UMMC badge to access the library?
    • Yes, a UMMC badge is required to access the library during all hours.

Library Passwords

  • Do I need a username and password to access the library’s electronic resources? If so, what is my library password?
    • Yes, if you are off-campus you will need to log-in for access to online resources. Your UMMC ID and password serve as the required username and password. No password is required when you are on campus.
  • What should I do if I have problems with my password?
    • If you have problems with your password, call the DIS Help Desk at (601) 984-1145. The library has no authorization to deal with password problems.

Computer/Access Problems

  • Can I print information from my laptop computer wile I am in the Library?
    • Yes, but you will need to download the print driver to your laptop first. Click here for information.
  • If all the computers are in the reference area are busy, what are my options?
    • Access Services has laptop computers available to UMMC faculty, staff, and students for use within the library. UMMC badge is required for checkout.
  • Can I access the internet on my personal laptop computer while in the library?
    • Yes, there is Wi-Fi throughout the library.
  • Who can help if the library printer is out of paper?
    • Contact library faculty/staff in the Access Services or Research/Instruction departments.

Getting Started on Research

  • Where do I look to find journal articles on a specific subject?
    • To find journal articles on a specific subject, you will search an electronic database. On the Library homepage, choose “Databases” under the RESOURCES tab to browse all library databases (found under “Browse All…” category), or choose one of the options from our “Popular Databases” category. Consult one of the research/instruction librarians if you are not sure which database is appropriate for your topic.
  • Where do I look to find if a book or journal title is available at Rowland Medical Library?
    • To find a specific book or title held at Rowland Medical Library, go to the library homepage and choose “Discovery@RML” under the RESOURCES tab or choose “Discovery@RML” from the bottom of the homepage. The initial search screen for Discovery allows for a general keyword search. For a specific search such as for an author, title, journal title, or subject, select “Advanced Search” found underneath the basic search bar.

Locating Journals and Articles in the Library

  • Where is your list of journal titles so I can check to see if you have the journal titles on my reference list?
    • On the library homepage, choose “E-Journals” or “E-Journals by Subject” under the RESOURCES tab. These links will allow you to search by Journal title and by subject respectively.  To find print journal holdings, search the title of the journal in our catalog, Discovery@RML.
  • I have found the journal-title I need listed, but no call number is given. How do I locate the journal-title on the library shelves?
    • Journal are arranged alphabetically by title, therefore no call number is necessary. Bound journal volumes published from 1990 forward are housed toward the back of the second floor of the library on movable shelves. Journals published before 1990 are kept in an off-site storage facility and must be requested with our Off-site Storage Request online form. Other locations in the catalog may indicate Incompletes, which means that some issues are being held until completed; or, Bindery, indicating the volume is not available. In both cases, ask a library faculty or staff member for assistance.

Searching Database for Specific Information

  • How do I obtain a complete list of the databases to which Rowland Medical Library subscribes?
    • On the library’s homepage, choose “Databases” under the RESOURCES tab. This will open an A-Z list of all databases the library currently has available.
  • What databases should I use to search for journal articles?
    • This is not an exhaustive list of databases available but can serve as a starting point for the following subject areas. For a comprehensive list of databases, choose “Databases” under the RESOURCES tab on the library homepage.
    • What databases should I use to find best-evidence, appraisal sources?

Full-text Information

  • Where do I find full-text books online?
    • On the library’s homepage, choose “e-Books” under the RESOURCES tab. Search by title, keyword, or subject to find links to available editions.
  • Where can I find full-text patient care information?
    • You can locate patient education materials in Point-of-Care databases such as UpToDate, DynaMed, and the Nursing Reference Center, all available on the library’s database page. Or from online resources such as Medline Plus. To find more databases that include patient education use the “Content-Type” drop-down menu on the library’s database page to limit to only those databases that include that content.

Interlibrary Loan

  • Who is eligible to use the interlibrary loan service?
    • The interlibrary loan service at Rowland Medical Library is offered to UMMC faculty, staff, and students.
  • Does Rowland Medical Library charge for processing an interlibrary loan request for UMMC faculty, staff, and students?
    • It depends. Charges for journal articles are covered by the Library with a maximum of  $25, which is normally sufficient. However, if the cost is over $25.00 you would be responsible for the remaining cost. If the library has exceeded the copyright limit on a particular journal (applies only to articles from the previous five years), an additional copyright fee may be applied and you would have to pay any amount over $25. Library staff will contact you before ordering to make certain that you are willing to pay.  Requests for books may incur a charge to the patron. Rowland does not assess a fee. However, a fee may be assessed by the lending library. Library staff will contact you if the maximum amount that you are willing to pay is not indicated on your request form.
  • How do I submit an interlibrary loan request?
  • How long does an interlibrary loan transaction take?
    • It varies. The average time for staff to process article requests and receive the requested items from a lender is two to four working days. However, each request is processed individually according to its unique characteristics and some may take longer. Books must be received by mail and may take up to several weeks to obtain.

Locating Books in the Library

  • I copied a call number from the online catalog, but could not locate the book on the shelf upstairs. Where do I need to look?
    • Books published from 1990 forward are located in the book stacks on the second floor of the library and are arranged by call number. The status would be noted as available in the catalog.   Books published before 1990 are housed off-site and must be request with our Off-site Storage Request online form.
  • I have looked on the shelf and cannot find a book which the online catalog shows as “available.” Where is it?
    • If you cannot locate the book, please ask a library faculty or staff member to assist you.  If the item is not located, a lost/missing form can be completed by Access Services staff to continue searching.  You will be notified if/when the book is located. An interlibrary loan request may be completed for items that are not located.


  • My book was overdue on Friday so I put it in the book drop. Why am I receiving a fine?
    • Materials are picked up from the book drops twice a day at 10 a.m. and 3 p.m. except on Saturdays and Sundays. If an item due on a Friday is put in the book drop after 3 p.m., it will not be picked up until Monday morning. Thus it will be returned late resulting in a fine. Placing items in the book drop inside the library or a library lobby area helps to avoid this type of fine.
  • I received a fine notice on one of the books I checked out from the library and I can’t find the book. I am afraid I have lost it. What should I do?
    • If an item due on a Friday is put in the book drop after 4:30 p.m., it will not be checked in until Monday morning. To avoid a fine, Items may be renewed online by through your account  or by calling the Access Services desk at 601) 984-1230 during regular business hours.

Book Collection/Purchases/Donations/Recommendations

  • How do I make a purchase recommendation for the library?
  • Is the library interested in being given my old health sciences books?
    • The library is currently limiting donations due to space and staff restrictions. If a bibliographic list of titles is provided, the library will review the list and select titles that would benefit Rowland patrons. Once the gift is received, the library reserves the right to determine its disposition. Archival materials will be considered as well as papers and historical materials concerning UMMC’s history.