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Employee Assistance Program and Work-Life Services

The University of Mississippi Medical Center recognizes that life can get hectic. That’s why UMMC provides The Employee Assistance Program (EAP) and Work-Life services managed by Humana LifeSynch at no cost to you or members of your household. If you require additional counseling or services beyond what is covered by the Employee Assistance Program, there may be additional costs.

  • To save you time
  • To provide support when things are difficult
  • To help make your life easier
Licensed professional counselors are available to speak with you 24/7 to help address your issues and guide you to appropriate resources, so call anytime.
For free and confidential assistance, call 1-866-219-1232
Or visit the website at
Username: ummc
Password:  ummc

What services are available through EAP and Work-Life Services?

  • Short-term in-person, telephonic, and/or video-based counseling for issues such as relationships, workplace challenges, grief and loss, parenting, stress, anxiety, depression, addictions, etc.
  • Up to three (3) in-person sessions per concern per year
  • Assessment and referral for longer-term issues
  • Work-Life services that offers research and referrals for services and resources that help with child care, adult care, and everyday needs like education, adoption, moving, home repairs, pet care, travel, etc.
  • Free 30-minute consultations with attorneys and financial professionals with 25% off additional legal and tax preparation services, if needed. Covered issues include credit and debt, divorce, child custody, tax issues, adoption, landlord-tenant disputes, wills and trusts, estate planning, real estate, ID theft, etc. Online tools, including wills, calculators, and more.
  • Online services – articles, webinars, videos, and podcasts, financial calculators, self-assessments, quizzes, legal forms, guided custom searches for local Work-Life providers, tools for managers

What about confidentiality?

EAP professionals are bound by confidentiality laws and professional ethics.  Services offered at off-site locations for more privacy.  Personal information about participants and their household members remains confidential according to all applicable state and federal laws, unless disclosure is required by such laws. Confidentiality exceptions are “Duty to Warn” cases such as serious threats to health or safety of self or others and suspected child or elder abuse.

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