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Clinical Affairs is responsible for the creation, implementation, and evaluation of policies and procedures governing School of Dentistry patient care. The activities of Clinical Affairs relate to the five general goals of providing:
The Assistant Dean of Clinical Affairs, Dr. Scott Phillips is responsible for Clinical Operations, Patient Services and Information Technology.
The Director - Dental Ambulatory Operations, Steve Moseley, directs the day-to-day operations of the School of Dentistry clinics to achieve efficient and effective clinical processes that support the needs of the providers, staff and patients. The director collaborates with School of Dentistry and UMMC administration to develop long- and short-range strategic plans and objectives to improve patient care and maximize resources.
The manager of Ambulatory Operations and Customer Service, Denita Wells, manages and supports various aspects of patient scheduling, assignment, patient flow and tracking, She maintains the existing patient care systems, monitors accuracy and completion of patient records and the clinic information system. Interacts with patients, students, and faculty regarding concerns and/or problems to facilitate conflict resolution.
Ms. Wells also compiles the satisfaction surveys, evaluate responses, propose improvements in the patient care system, and processes patient transactions. She facilitates patient screening and assignment and compares treatment record entries to the financial ledger.
Responsibilities also include development, implementation, and maintenance of the SmilePlus Program. SmilePlus is a customer service initiative designed to foster a productive and positive environment within the School of Dentistry. This program recognizes the importance of each employee and contribution to the mission of the School of Dentistry.
The office of Ambulatory Operations is located on the second floor. Office hours are 8:00 a.m. - 5:00 p.m. To contact our office, call (601) 815-8441.
The Manager - Dental Ambulatory Operations, April Brown, manages the day-to-day functions of the School of Dentistry clinics. The manager implements the policy and procedures necessary to achieve each department's long and short range goals and objectives. The manager also works in conjunction with upper management to plan, direct and coordinate clinical operation. This person acts as a liaison to clinical management and its staff, students and faculty.
2500 North State Street
Jackson, MS 39216
General Information: 601-984-1000
Patient Appointments: 888-815-2005