Division of Information Systems

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"What Do I Do If ...?"

What do I do if I am in an area with no Internet or wireless access? Can I still check my email?
Yes, BlackBerry Work allows you to check your email offline when you're traveling or out of your normal cell phone coverage.

What do I do if BlackBerry Work locks me out? How do I unlock my Good Work app?
BlackBerry Work will lock after 5 unsuccessful password attempts. To reset the passcode, see our Tip Sheet titled, Lock and Unlock the BlackBerry Work App.”

What do I do if my device is lost or stolen?
If your device is lost or stolen, contact the DIS Help Desk immediately at ext. 4-1145, toll-free at 1 (877) 347-5041, or via the Self-Service icon on your desktop.