Published by the Division of Public Affairs at the University of Mississippi Medical Center

 

This Week Home

 
View the latest this week publication.

Master Calendar

 
View details about upcoming events of interest to the Medical Center community.

New Faculty

 
View photos and information about new faculty members at the Medical Center.

Campus Menus

 
View campus menus.

Bulletin Board

 
View the latest items for sale on the UMMC Bulletin Board.

UMMC Studies

 
View information about ongoing studies at the Medical Center.

This Week Archives

 
View archived issues of This Week.

Facebook Facebook

 
Join the crowd and fan UMMC on Facebook!

Twitter Twitter

 
Stay up to date with UMMC, follow us on Twitter.

Submit Items

Published in This Week on August 20, 2012

Customer service reps lauded by leadership

 courtney_graysonUniversity Physicians Pavilion customer service representatives Artvitta Courtney, left, and Shanicia Grayson show their pride after receiving Customer Service Awards at the UHHS Leadership Meeting Aug. 16.

They each drew the recognition for exhibiting a high-quality standard of performance and exemplifying institutional values in customer service.

Courtney and Grayson were nominated for the award by a patient who became distressed when his paperwork was seemingly misplaced. According to Keith Hodges, director of quality and clinical systems improvement for UP, “Shanicia and Artvitta were excellent in reassuring him everything would be OK.”

The two customer service representatives discovered the patient was in the wrong place and personally escorted him back to his car and instructed him where to park. They then walked to the correct location to await his arrival and personally helped him through the admissions process.

The patient “went on and on about the wonderful job they both did and how they were a treat to his day.”  


For more news and information of interest to the Medical Center family, visit Medical Center News online



The University of Mississippi Medical Center - 2500 North State St. - Jackson, MS 39216
Legal Information
This site maintained by: Division of Public Affairs